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Tock setup

Hostie can automatically book and manage reservations over the phone using Tock. Follow this guide for setup.

Available with any of the following tiers: Premium, and Hospitality Plus

Instructions

  1. Log in to your Tock guest manager
  2. From the Control Panel tab, click Team.
  3. Click Add team member at the top right.
  4. Enter an email address, then select a role from the dropdown.
    1. Use the following credentials:
      1. Email address: Email address we provided
      2. First name: Jasmine
      3. Last name: Rice
      4. Title/Role: Host
  5. Click Invite.
  6. The new team member will receive an email to create a Tock account if they don't already have one.

Pro tip: Check your availability planning and pacing settings as this is what reflects when we book for you!

 

Understanding roles and their permissions

Each role gives specific access to the dashboard:

  • Host - access to Reservations (Snapshot, Timeline, Service) and Guests.
  • Employee - access to Reservations, Operations (excluding the Point of Sale and Reviews reports), and Guests.
  • Administrator - access to Reservations, Operations, Guests, Reports and Control Panel.

To adjust the role access for a team member:

  1. From the Control Panel tab, click Team.
  2. Find the team member and select a role from the Role access dropdown.

From the Control Panel tab, click Team. Find the team member and select a role from the Role access dropdown.